Restaurants from Maitland
4.2
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4.2
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City: Maitland, 20 Robert St, East Maitland, Maitland, New South Wales 5573, Australia
"This is a pub that we have visited countless times as a family since childhood being from Maitland and our visit back to the area and this hotel today was unfortunately so disappointing. We chose to have a family lunch here after laying our Father's ashes in a nearby cemetery. Obviously a very emotional and difficult day. Most importantly, we brought along a bottle of our Father's favourite red wine - Bull's Blood - a wine that has a lot of history for our family and also my partner's (who happens to make the wine). When I asked if we could open the bottle for this very special occasion, the owner told me quite abruptly - "no - our license doesn't allow that". Well we are in the industry & know that's not the case (BYO with corkage fee?) and we have taken wine to this pub on so many occasions in the past. We found this incredibly insensitive, especially after relaying the story of why it was so important for us to share this bottle as we remembered our Father on this day. The experience worsened from here. Our food came to our table & the quality of what we were served was so disappointing. My 10 year old son's chicken nuggets were actually served in a box that compared with something we would get in a McDonald's drive thru happy meal - my 80 year old mother then went to the staff to ask for a proper china plate but was told that all children's meals are served that way! Not only was it a ridiculous way to serve food at a table, but is there any consideration for the planet and the amount of unnecessary packaging that is being used & the waste??Our meals were less than average & if you are Vegan, eat before. Tough poor quality rump steak was also hardly edible. Country towns have limited dining opportunities and it's sad that the locals and othea visiting the area can't be offered better than this.At the end of the day, as a family we're just very disappointed that we chose this hotel for a lunch to remember our Father who loved the town and gave so much of his time for the community. There wasn't a hint of compassion or basic hospitality during a difficult time."
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